Experience
Sept. 2020 - Present
Columbus Water WorksCommunications & Design Specialist
- Leads and executes comprehensive internal and external communications projects across various traditional and digital platforms.
- Creates customer and employee newsletters, press releases, training videos, social media content, mandated industry reports, signage, manages the internal message board program etc.
- Coordinated the development of and maintains internal and external company websites, ensuring a welcoming and up-to-date user experience.
- Assists with coordinating company events and community functions to promote community engagement and awareness.
Feb. 2019 – Sept. 2020
Crown TrophyEngraver - Graphic Artist
- Designed and crafted unique engravings for trophies and awards using laser and diamond drag engravers.
- Created custom designs, including ribbons and medals, to meet individual customer needs.
- Delivered exceptional customer service, handling orders and inquiries to ensure customer satisfaction.
June 2015 – Feb. 2019
Lightning Graphics and AwardsGraphic Artist - Photographer - Customer Service - Webmaster
Graphic Artist
- Collaborated with customers to create visually stunning designs for t-shirts, banners, flyers, and other projects.
- Managed the complete custom t-shirt process, from order preparation to stock management and customer follow-up.
- Produced custom products using vinyl and the sublimation process.
Photographer
- Attached to Airborne School on Ft Moore where I captured memorable moments of soldiers during their first parachute jumps, as well as company and graduation photos.
- Provided photo editing and printing to ensure high-quality deliverables.
Sales/Customer Service
- Assisted in setting up on-site sales tents and efficiently handled transactions, including t-shirt, photo, and frame sales in a fast-paced environment.
- Implemented a customer management system, enhancing productivity and customer experience.
- Trained and onboarded new employees, fostering a positive and collaborative work environment.
Webmaster
- Developed and maintained the company's website, and handled all online customer support.
- Implemented SEO and Reputation Management strategies to drive sales and revenue growth.
Jan. 2014 – Dec. 2017
FTM Fitness ConferenceEvent & Volunteer Coordinator
- Directed and trained volunteers, coordinated with vendors and facilities liaisons, and communicated with speakers and presenters.
- Provided attendees with support, addressing inquiries and concerns promptly.
- Designed and maintained the event's website, and created all promotional graphics and print collateral.
Aug. 2009 - June 2015
Vivid Image PhotographyGraphic Artist - Photographer
- Managed photo fulfillment, editing, retouching, and graphic design.
- Developed and maintained the company's website, and handled all online customer support.
- Actively sold picture packages to customers in a fast-paced environment.
- Backup photographer and photographer assistant.